Terms & Conditions — 4plays

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context clearly requires otherwise:

2 Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account and use any services offered by 4plays. This age restriction applies without exception. By registering, you represent and warrant that you are 21 years of age or older. 4plays reserves the right to request proof of age at any time and to suspend or permanently close any account held by a person under the age of 21.

2.2 Geographic Eligibility

4plays primarily serves players in Indonesia. You are responsible for ensuring that your use of our Services is lawful in your jurisdiction. By accessing 4plays, you confirm that online gaming is not prohibited in your country or region of residence. 4plays reserves the right to restrict access from specific territories at its sole discretion and without prior notice.

2.3 Single Account Policy

Each individual may hold only one active 4plays account. Operating multiple accounts — whether under the same name, same device, same IP address, same payment method, or shared household — is strictly prohibited and may result in account suspension, cancellation of all pending withdrawals, and permanent banning from the platform.

2.4 Employee Exclusion

Employees, contractors, agents, affiliates, and immediate family members of 4plays or its affiliated partner companies are not eligible to register or play on the platform.

3 Account Registration

3.1 Registration Information

To open an account with 4plays, you must provide accurate, complete, and current personal information including your full legal name (matching your government-issued ID), date of birth, valid email address, mobile phone number, and Indonesian bank account details. Providing false information at registration is grounds for immediate account closure.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. 4plays will never ask for your password via email, live chat, or telephone. You must notify 4plays immediately if you suspect unauthorized access to your account by contacting [email protected].

3.3 Account Currency

All 4plays accounts are denominated in Indonesian Rupiah (IDR, Rp). Deposits, withdrawals, account balances, and all displayed game am ounts are displayed in IDR. 4plays does not currently support multi-currency accounts.

3.4 Account Closure by User

You may request closure of your account at any time by contacting our support team. Prior to closure, all pending bets will be settled in accordance with standard rules, and any remaining real-money balance will be returned to your verified withdrawal method. Bonus Funds that have not met wagering requirements will be forfeited upon voluntary account closure.

4 Deposits & Withdrawals

4.1 Accepted Deposit Methods

4plays accepts deposits via the following channels:

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, and Bank Danamon.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.
• International Cards: Visa and Mastercard (where supported and subject to issuer approval).

All deposits must originate from an account or payment instrument registered in your own legal name. Third-party deposits are strictly prohibited and will result in refund and account review.

4.2 Minimum and Maximum Deposits

Minimum and maximum deposit limits are displayed within your account dashboard at the time of transaction. These limits may vary by payment method and membership tier. 4plays reserves the right to adjust these limits at any time.

4.3 Withdrawal Policy

Withdrawals may only be processed to a payment method registered in your own name and previously used to make a deposit. The minimum withdrawal amount and applicable processing times are as follows:

• Local Bank Transfer (BCA, BRI, BNI, Mandiri, etc.): Typically processed within 1–6 hours on business days (WIB). Processing times may extend during national holidays including Idul Fitri and Indonesian Independence Day.
• E-Wallets (OVO, DANA, GoPay, ShopeePay, LinkAja): Typically processed within 30 minutes to 2 hours.

All withdrawal requests are subject to KYC verification (see Clause 7). 4plays reserves the right to request additional documentation before processing any withdrawal, particularly for large amounts or accounts flagged by our risk management systems.

4.4 Deposit and Withdrawal Fees

4plays does not charge processing fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. 4plays is not responsible for any fees imposed by third-party financial institutions.

4.5 Refused Transactions

4plays reserves the right to refuse, reverse, or withhold any deposit or withdrawal that it reasonably believes to be connected with fraudulent activity, money laundering, or a breach of these Terms & Conditions.

5 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by 4plays are subject to the specific terms published alongside each individual promotion, in addition to these general Terms & Conditions. In the event of a conflict, the specific promotion terms take precedence.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, all Bonus Funds are subject to a minimum wagering requirement before any winnings derived from those funds may be withdrawn. The applicable wagering multiplier is specified in each promotion's terms. Failure to meet wagering requirements within the specified timeframe will result in the forfeiture of Bonus Funds and any associated winnings.

5.3 Bonus Abuse

4plays actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, using low-risk betting patterns to satisfy wagering requirements, coordinated play between accounts, and any other behavior that 4plays determines to be exploitative. Where bonus abuse is detected, 4plays reserves the right to void all bonuses, cancel associated winnings, and suspend or permanently close the relevant account(s).

5.4 Promotional Eligibility

Promotions are offered at 4plays's sole discretion and may be restricted to specific payment methods, game categories, geographic regions, or membership tiers. 4plays is under no obligation to offer any specific promotion to any specific user. Seasonal promotions linked to Indonesian cultural events — such as Ramadhan, Idul Fitri, and Indonesian Independence Day (17 August) — are time-limited and subject to change without prior notice.

6 Gameplay Rules

6.1 Sports Betting

All sports betting markets — including standard pre-match and in-play bets, mix parlay (multi-leg accumulator bets), voor bola (Asian handicap lines), and bandar bola (football pool betting) — are governed by the specific sports betting rules published on the 4plays platform. Settlement is based on official results as confirmed by the relevant governing bodies (FIFA, AFC, PSSI for Indonesian football, etc.). 4plays reserves the right to void any bet where a clear pricing error has occurred.

6.2 Casino and Slot Games

All casino games, live dealer tables, and slot titles — including slot gacor (high-RTP slots) from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe — are governed by the rules embedded within each game's interface and the relevant game provider's standard terms. Published RTP (Return to Player) percentages are accurate and verified by independent testing laboratories.

6.3 Togel

Togel (Indonesia's traditional numbers lottery) offered on the 4plays platform follows draw schedules and prize structures published within the product interface. Draws are conducted fairly and results are final once published. 4plays accepts no responsibility for bets placed on incorrect numbers due to user input error.

6.4 Disconnection Policy

In the event of a disconnection during a live game or active bet, 4plays will use its system logs and game provider records to determine the outcome. Where a game round was completed before disconnection, the result stands. Where a round was interrupted mid-play, the bet will typically be voided and the stake returned. Game-specific policies take precedence where they differ.

6.5 Malfunction Policy

A malfunction in any game software voids all related pays and plays. 4plays will work with the relevant game provider to investigate any technical malfunction claim. No compensation will be paid for losses attributable to user hardware, internet connection quality, or device incompatibility.

7 KYC Verification

7.1 Verification Requirements

Before processing a withdrawal for the first time, and at any other point that 4plays deems necessary for security or compliance purposes, you will be required to complete identity verification (KYC). The standard documents required are:

• Government-issued photo ID: Indonesian National ID Card (KTP), passport, or SIM (driver's license).
• Proof of address: A utility bill, bank statement, or official government document dated within the last three months, showing your full name and residential address.
• Payment method verification: A clear image of the bank account passbook, bank app screenshot, or e-wallet account screen showing your registered name matching your account details.
• Selfie verification: A clear photograph of yourself holding your government-issued ID, as requested by our verification team.

7.2 Verification Timeframe

4plays will process KYC submissions within 1–3 business days of receiving all required documents. During peak periods, processing times may extend slightly. You will be notified via email once your verification is approved or if additional information is required.

7.3 Right to Withhold Funds

4plays reserves the right to place a hold on account funds pending the completion of KYC verification. This is a security measure designed to protect both the player and the platform from fraud. Funds will not be forfeited solely on the basis of an incomplete KYC submission, provided that the player engages in good faith with the process.

8 Responsible Gaming

4plays is committed to promoting responsible gaming. We provide tools including deposit limits, loss limits, session time limits, and self-exclusion options to all registered members. Full details of these tools are available on our dedicated Responsible Gaming page. You are encouraged to use these tools if you feel your gambling habits require management.

If you believe you or someone you know may have a gambling problem, we urge you to seek assistance. Our support team is available 24/7 in both English and Indonesian (Bahasa Indonesia) and can facilitate immediate self-exclusion upon request.

By agreeing to these Terms & Conditions, you acknowledge that gambling carries financial risk, that past results do not predict future outcomes, and that the outcome of all games is determined by chance. You confirm that you are gambling with discretionary funds that you can afford to lose.

9 Prohibited Conduct

The following conduct is strictly prohibited on the 4plays platform. Violation of any of these provisions may result in immediate account suspension, forfeiture of balance and winnings, and referral to relevant authorities where applicable:

• Registering or attempting to register more than one account.
• Providing false, misleading, or fraudulent personal information at any time.
• Using any automated betting software, bot, script, or artificial intelligence tool to place bets or interact with the platform.
• Exploiting software errors, glitches, or pricing anomalies ("arbing") to generate systematic profit at the expense of the platform.
• Money laundering or using the 4plays platform to deposit, transfer, or withdraw funds derived from illegal activity.
• Collusion with other players, including in live dealer or peer-to-peer game formats.
• Accessing the platform from a jurisdiction where online gambling is explicitly prohibited by local law.
• Attempting to reverse-engineer, decompile, or interfere with any aspect of the 4plays software or infrastructure.
• Harassing, threatening, or abusing 4plays staff or other players through any communication channel.
• Allowing a third party to use your account, or using another person's account credentials.

10 Intellectual Property

All content on the 4plays platform — including but not limited to the brand name, logo, design elements, written content, software, graphics, game interfaces, and promotional materials — is the exclusive intellectual property of 4plays or its licensed content partners. No part of the platform may be reproduced, distributed, displayed, or transmitted in any form without the prior written consent of 4plays.

Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, and others) remains the intellectual property of the respective studios and is licensed to 4plays for display on the platform. Users are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal entertainment only.

11 Limitations of Liability

11.1 No Warranties

The 4plays platform is provided on an "as is" and "as available" basis. While we make every reasonable effort to maintain platform availability and game integrity, 4plays makes no warranty — express or implied — as to the uninterrupted availability, error-free operation, or fitness of the Services for any particular purpose.

11.2 Cap on Liability

To the maximum extent permitted by applicable law, 4plays's total aggregate liability to any User in connection with the Services — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that User during the 30-day period immediately preceding the event giving rise to the claim.

11.3 Exclusions

4plays shall not be liable for any indirect, consequential, punitive, incidental, or special damages arising from your use of, or inability to use, the platform — including but not limited to loss of profits, loss of data, emotional distress, or losses arising from telecommunications failures, internet outages, or third-party payment processor delays.

11.4 Force Majeure

4plays shall not be held liable for any failure or delay in performing its obligations arising from events outside its reasonable control, including natural disasters, government actions, civil unrest, pandemics, internet infrastructure failures, banking system outages, or any other force majeure event.

12 Privacy

The collection, storage, processing, and use of your personal data by 4plays is governed by our Privacy Policy, which is incorporated by reference into these Terms & Conditions. By registering an account, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal information as described therein.

4plays implements industry-standard security measures including 256-bit SSL encryption and secure server infrastructure to protect your personal and financial data. However, no system is completely impervious to all threats, and 4plays cannot guarantee absolute security of data transmitted over the internet.

13 Amendments

4plays reserves the right to amend, update, or replace these Terms & Conditions at any time. Significant changes will be communicated to registered members via email or a prominent notice on the platform. Continued use of the platform following the publication of updated terms constitutes your acceptance of those changes.

It is your responsibility to review these Terms & Conditions periodically. The date of the most recent revision is displayed at the top of this page. If any amendment is unacceptable to you, your only recourse is to cease using the platform and close your account in accordance with Clause 3.4.

14 Governing Law

These Terms & Conditions are governed by and construed in accordance with internationally recognized principles of commercial law. Any dispute arising under or in connection with these terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to binding arbitration under the rules of a mutually agreed international arbitration body.

4plays operates as an internationally licensed gaming platform. Users based in Indonesia acknowledge that they access the platform on their own initiative and are solely responsible for ensuring their compliance with Indonesian laws applicable to their specific circumstances. 4plays does not provide legal advice and encourages all users to seek independent legal counsel if in doubt.

15 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 4plays support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the platform interface
• Operating Hours: Round-the-clock, with Indonesian-speaking agents available on WIB (UTC+7)

For formal written complaints, please direct your correspondence to our email address with the subject line "Formal Complaint — [Your Username]". We aim to acknowledge all formal complaints within 24 hours and provide a full response within 5 business days.